Privacy Policy

1. Introduction

MUI Supper Club (MUI 無為), a service of Nami Rose LLC, located at Pike & Rose, 11830 Grand Park Ave, North Bethesda, MD 20852 ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.muisupperclub.com), use the Mui mobile application, dine with us, use our membership services, or interact with us via text messaging (SMS/MMS).

By accessing our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

Personal Information

We may collect the following personal information when you make a reservation, join our membership program, book a private event, or communicate with us:

• Full name
• Email address
• Phone number (including mobile number)
• Mailing address
• Payment and billing information
• Dietary preferences and restrictions
• Special occasion or event details
• Membership tier and account information

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device type and operating system
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

In-App Information (Mui Mobile Application)

When you use the Mui mobile application, we collect:

• Membership tier and account status
• In-app reservation and RSVP history
• Rewards and points activity
• Messages you send to our staff or to the AI concierge
• Optional profile details you choose to add (profile photo, birthday, occupation, relationship status, mailing address, and taste preferences including dietary restrictions and allergies)
• Device identifiers and app usage information

SMS/Text Messaging Information

When you opt in to receive text messages from MUI Supper Club, we collect:

• Your mobile phone number
• Your opt-in consent and the date/time it was provided
• Message history (messages sent and received)
• Opt-out requests

Mobile App Information

When you use the MUI Supper Club mobile app, we collect:

• Sign-in information: If you sign in with Apple or Google, we receive your name, email address, and a unique identifier from that provider. If you sign in with your phone number or email, we collect that identifier and a one-time verification code.
• Membership activity: Your visit history, "Mui Tao Moments," membership tier, event reservations (RSVPs), and messages you send to our concierge.
• Push notification token: A device token used to deliver reservation, event, and membership notifications, if you allow notifications.
• Camera: The app uses your camera only when you scan a QR code to check in at the restaurant. We do not store photos or video from the camera.

We do not use any of this information to track you across other companies' apps or websites.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage restaurant reservations
• To administer membership accounts and benefits
• To coordinate private events and special dining experiences
• To send reservation confirmations and reminders
• To send membership updates, event notifications, and promotional offers via SMS/text message (with your consent)
• To improve our website, services, and guest experience
• To respond to inquiries and provide customer support
• To comply with legal obligations

4. SMS/Text Messaging Privacy

MUI Supper Club (a service of Nami Rose LLC) operates two distinct text messaging programs. Your participation in either program is entirely voluntary. For the complete SMS program terms, opt-in and opt-out details, message samples, and supported carriers, see our Text Messages page.

Account Verification (Transactional / One-Time Passcode)

When you enter your mobile number in the Mui app and tap Continue, we send a one-time verification code by SMS to confirm your identity at sign-in. This is a transactional message, not marketing. You receive one message per sign-in request (user-initiated). Message and data rates may apply.

Membership Updates (Marketing)

If you provide express written consent via a separate, unchecked checkbox in the Mui app, we send recurring automated marketing text messages about events, member offers, drop alerts, and reservation reminders. Consent is not a condition of any purchase. Message frequency varies (up to approximately 6 messages per month). Message and data rates may apply. You may reply STOP to cancel or HELP for help at any time.

We want to be absolutely clear about how we handle your messaging data:

• No sharing: Your mobile phone number, opt-in consent, and any data collected through our SMS program will never be shared with third parties or affiliates for marketing or promotional purposes.
• No selling: We do not sell, rent, lease, or trade your text messaging opt-in data or consent information to any third party, under any circumstances.
• No buying: We do not purchase text messaging consent data or opt-in lists from any third-party source.
• Limited use: Your messaging consent data is used solely to deliver the text messages you have opted in to receive from MUI Supper Club.

Opting In and Opting Out of Text Messages

You opt in to account verification messages by entering your mobile number in the Mui app and tapping Continue. You opt in to marketing messages by checking the separate, unchecked consent box in the Mui app.

You may opt out of receiving marketing text messages from MUI Supper Club at any time by replying STOP (or UNSUBSCRIBE, CANCEL, END, or QUIT) to any message you receive from us. After opting out, you will receive a single confirmation message and no further marketing texts will be sent. You may also contact us at info@muisupperclub.com to request removal from our messaging list.

Help with Text Messages

If you need assistance with our text messaging program, reply HELP (or INFO) to any message or contact us at info@muisupperclub.com. Full SMS program terms are available on our Text Messages page.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: We may share information with third-party vendors who assist us in operating our business (e.g., payment processors, reservation platforms, email service providers). These providers are contractually obligated to use your data only for the purposes we specify.
• Sign in with Apple and Google Sign-In: When you choose these options in our mobile app, Apple or Google authenticates you and shares your name, email, and a user identifier with us. Their handling of your data is governed by their own privacy policies.
• AI concierge (OpenAI): Messages you send to the in-app concierge, together with limited account context (such as your name, membership tier, and dining preferences), are processed by OpenAI on our behalf to generate responses. Your messages are not used to train OpenAI’s models. Responses are AI-generated and clearly labeled in the app, and you can flag any response for our staff to review.
• Expo push notifications: Delivers mobile app notifications to your device.
• Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

As stated above, text messaging originator opt-in data and consent are expressly excluded from any sharing with third parties.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential cookies: Necessary for the website to function properly (e.g., session management, security).
• Analytics cookies: Help us understand how visitors interact with our website so we can improve content and performance.
• Marketing cookies: Used to deliver relevant content and advertisements based on your interests.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. Data Retention & Deletion

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:

• Reservation data: Retained for up to 2 years after your last visit to improve future experiences.
• Membership data: Retained for the duration of your membership and for 1 year after cancellation.
• SMS opt-in data: Retained only while you are subscribed to our messaging program. Upon opting out, your consent data is deleted within 30 days.
• Payment data: Retained as required by applicable tax and financial regulations.

You may request deletion of your personal data at any time by contacting us at info@muisupperclub.com. We will process your request within 30 days, subject to any legal obligations to retain certain information.

If you have a Mui app account, you can delete your account and associated data directly in the app (Profile → Settings → Delete Account) or by request. In-app deletion permanently removes your account, profile, preferences, reservation history, rewards activity, and chat messages, and cancels any active membership auto-renewal. For full instructions on deleting your account and details of what is deleted or retained, see our Delete Account page.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure server infrastructure, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy (COPPA)

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take immediate steps to delete it. If you believe a child under 13 has provided us with personal information, please contact us at info@muisupperclub.com.

10. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know: You may request details about the categories and specific pieces of personal information we have collected about you.
• Right to delete: You may request that we delete the personal information we have collected about you, subject to certain exceptions.
• Right to opt-out: You have the right to opt out of the sale of your personal information. MUI Supper Club does not sell personal information.
• Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at info@muisupperclub.com. We will verify your identity before processing your request and respond within 45 days.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

MUI Supper Club (MUI 無為)
Pike & Rose, 11830 Grand Park Ave
North Bethesda, MD 20852
Email: info@muisupperclub.com
Hours: Wednesday–Monday, 4:00 PM – 10:00 PM (Friday & Saturday until 11:00 PM); closed Tuesday